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Important Terms
These terms include a number of important provisions that affect your rights and responsibilities, such as the disclaimers in Disclaimers, limits on the company’s liability to you in Limits on Liability, your agreement to cover the company for damages caused by your misuse of the forum in Responsibility for Your Use, and an agreement to arbitrate disputes in Disputes.
Your Permission to Use the Forum
Subject to these terms, the company gives you permission to use the forum. Everyone needs to agree to these terms to use the forum.
Conditions for Use of the Forum
Your permission to use the forum is subject to the following conditions:
You must be at least thirteen years old.
You may no longer use the forum if the company contacts you directly to say that you may not.
You must use the forum in accordance with Acceptable Use and Content Standards.
Acceptable Use
You may not break the law using the forum.
You may not use or try to use another’s account on the forum without their specific permission.
You may not buy, sell, or otherwise trade in user names or other unique identifiers on the forum.
You may not send advertisements, chain letters, or other solicitations through the forum, or use the forum to gather addresses or other personal data for commercial mailing lists or databases.
You may not automate access to the forum, or monitor the forum, such as with a web crawler, browser plug-in or add-on, or other computer program that is not a web browser. You may crawl the forum to index it for a publicly available search engine, if you run one.
You may not use the forum to send e-mail to distribution lists, newsgroups, or group mail aliases.
You may not falsely imply that you’re affiliated with or endorsed by the company.
You may not hyperlink to images or other non-hypertext content on the forum on other webpages.
You may not remove any marks showing proprietary ownership from materials you download from the forum.
You may not show any part of the forum on other websites with <iframe>.
You may not disable, avoid, or circumvent any security or access restrictions of the forum.
You may not strain infrastructure of the forum with an unreasonable volume of requests, or requests designed to impose an unreasonable load on information systems underlying the forum.
You may not impersonate others through the forum.
You may not encourage or help anyone in violation of these terms.
Content Standards
You may not submit content to the forum that is illegal, offensive, or otherwise harmful to others. This includes content that is harassing, inappropriate, or abusive.
You may not submit content to the forum that violates the law, infringes anyone’s intellectual property rights, violates anyone’s privacy, or breaches agreements you have with others.
You may not submit content to the forum containing malicious computer code, such as computer viruses or spyware.
You may not submit content to the forum as a mere placeholder, to hold a particular address, user name, or other unique identifier.
You may not use the forum to disclose information that you don’t have the right to disclose, like others’ confidential or personal information.
Enforcement
The company may investigate and prosecute violations of these terms to the fullest legal extent. The company may notify and cooperate with law enforcement authorities in prosecuting violations of the law and these terms.
The company reserves the right to change, redact, and delete content on the forum for any reason. If you believe someone has submitted content to the forum in violation of these terms, contact us immediately.
Your Account
You must create and log into an account to use some features of the forum.
To create an account, you must provide some information about yourself. If you create an account, you agree to provide, at a minimum, a valid e-mail address, and to keep that address up-to-date. You may close your account at any time by contacting the Make support team.
By creating a community account, you agree to receive email notifications related to community and its activities. You may modify your notification preferences or opt out of future communications at any time through the unsubscribe options available in our emails.
You agree to be responsible for all action taken using your account, whether authorized by you or not, until you either close your account or notify the company that your account has been compromised. You agree to notify the company immediately if you suspect your account has been compromised. You agree to select a secure password for your account, and keep it secret.
The company may restrict, suspend, or close your account on the forum according to its policy for handling copyright-related takedown requests, or if the company reasonably believes that you’ve broken any rule in these terms.
Your Content
Nothing in these terms gives the company any ownership rights in intellectual property that you share with the forum, such as your account information, posts, or other content you submit to the forum. Nothing in these terms gives you any ownership rights in the company’s intellectual property, either.
Between you and the company, you remain solely responsible for content you submit to the forum. You agree not to wrongly imply that content you submit to the forum is sponsored or approved by the company. These terms do not obligate the company to store, maintain, or provide copies of content you submit, and to change it, according to these terms.
Content you submit to the forum belongs to you, and you decide what permission to give others for it. But at a minimum, you license the company to provide content that you submit to the forum to other users of the forum. That special license allows the company to copy, publish, and analyze content you submit to the forum.
When content you submit is removed from the forum, whether by you or by the company, the company’s special license ends when the last copy disappears from the company’s backups, caches, and other systems. Other licenses you apply to content you submit, such as Creative Commons licenses, may continue after your content is removed. Those licenses may give others, or the company itself, the right to share your content through the forum again.
Others who receive content you submit to the forum may violate the terms on which you license your content. You agree that the company will not be liable to you for those violations or their consequences.
Your Responsibility
You agree to indemnify the company from legal claims by others related to your breach of these terms, or breach of these terms by others using your account on the forum. Both you and the company agree to notify the other side of any legal claims for which you might have to indemnify the company as soon as possible. If the company fails to notify you of a legal claim promptly, you won’t have to indemnify the company for damages that you could have defended against or mitigated with prompt notice. You agree to allow the company to control investigation, defense, and settlement of legal claims for which you would have to indemnify the company, and to cooperate with those efforts. The company agrees not to agree to any settlement that admits fault for you or imposes obligations on you without your prior agreement.
Disclaimers
You accept all risk of using the forum and content on the forum. As far as the law allows, the company and its suppliers provide the forum as is, without any warranty whatsoever.
The forum may hyperlink to and integrate forums and services run by others. The company does not make any warranty about services run by others, or content they may provide. Use of services run by others may be governed by other terms between you and the one running service.
Limits on Liability
Neither the company nor its suppliers will be liable to you for breach-of-contract damages their personnel could not have reasonably foreseen when you agreed to these terms.
As far as the law allows, the total liability to you for claims of any kind that are related to the forum or content on the forum will be limited to $50.
Feedback
The company welcomes your feedback and suggestions for the forum. See the Contact section below for ways to get in touch with us.
You agree that the company will be free to act on feedback and suggestions you provide, and that the company won’t have to notify you that your feedback was used, get your permission to use it, or pay you. You agree not to submit feedback or suggestions that you believe might be confidential or proprietary, to you or others.
Termination
Either you or the company may end the agreement written out in these terms at any time. When our agreement ends, your permission to use the forum also ends.
The following provisions survive the end of our agreement: Your Content, Feedback, Your Responsibility, Disclaimers, Limits on Liability, and General Terms.
Disputes
New York, New York will govern any dispute related to these terms or your use of the forum.
You and the company agree to seek injunctions related to these terms only in state or federal court in city_for_disputes. Neither you nor the company will object to jurisdiction, forum, or venue in those courts.
Other than to seek an injunction or for claims under the Computer Fraud and Abuse Act, you and the company will resolve any dispute by binding American Arbitration Association arbitration. Arbitration will follow the AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer Related Disputes. Arbitration will happen in city_for_disputes. You will settle any dispute as an individual, and not as part of a class action or other representative proceeding, whether as the plaintiff or a class member. No arbitrator will consolidate any dispute with any other arbitration without the company’s permission.
Any arbitration award will include costs of the arbitration, reasonable attorneys’ fees, and reasonable costs for witnesses. You and the company may enter arbitration awards in any court with jurisdiction.
General Terms
If a provision of these terms is unenforceable as written, but could be changed to make it enforceable, that provision should be modified to the minimum extent necessary to make it enforceable. Otherwise, that provision should be removed.
You may not assign your agreement with the company. The company may assign your agreement to any affiliate of the company, any other company that obtains control of the company, or any other company that buys assets of the company related to the forum. Any attempted assignment against these terms has no legal effect.
Neither the exercise of any right under this Agreement, nor waiver of any breach of this Agreement, waives any other breach of this Agreement.
These terms embody all the terms of agreement between you and the company about use of the forum. These terms entirely replace any other agreements about your use of the forum, written or not.
Contact
You may notify the company under these terms, and send questions to the company, by contacting the Make support.
The company may notify you under these terms using the e-mail address you provide for your account on the forum, or by posting a message to the homepage of the forum or your account page.
Changes
The company last updated these terms on July 12, 2018, and may update these terms again. The company will post all updates to the forum. For updates that contain substantial changes, the company agrees to e-mail you, if you’ve created an account and provided a valid e-mail address. The company may also announce updates with special messages or alerts on the forum.
Once you get notice of an update to these terms, you must agree to the new terms in order to keep using the forum.
About this Privacy Notice
This Privacy Notice (“Privacy Notice”), on behalf of Celonis Inc., the headquarter Celonis SE and all subsidiaries (“Celonis”), explains how and what type of data related to you as a natural person (“Personal Data”) is collected, why it is collected and to whom it is shared or disclosed. It also contains information about your rights related to your Personal Data. The following Celonis entities adhere to the Data Privacy Framework (DPF): Celonis Inc. and Celonis Labs LLC; the sections of this Notice related to the DPF apply to these two entities only.
Please read this Privacy Notice carefully.
This Privacy Notice applies when you:
Visit any of our websites, social media pages, or office premises,
Access or use any of our applications or platforms, such as make.com,
Register and/or attend any virtual or in-person events hosted or attended by us,
Your employer does business with us,
Contact our customer support or complete a webform,
Participate in our user research activities,
Otherwise interact or communicate with us.
These services are hereinafter collectively referred to as the “Services”.
For employment candidates, the dedicated Privacy Notice for the application process can be found here.
On our websites, we also collect cookies information, for details please see our Cookies notice.
About us
When we refer to “Celonis” (“we”, “us”) in this Privacy Notice, we mean Celonis Inc. (One World Trade Center, 87th Floor, New York, NY, 10007, USA) and/or the Celonis subsidiary that is responsible for the processing of your Personal Data.
Any request related to data privacy may be addressed to privacy@celonis.com.
What types of Personal Data do we collect?
We collect and process the following types of Personal Data:
Contact and business data
Contact data includes, but are not limited to, last name, first name, email address, physical address, job position, phone number, country of origin and in some circumstances usernames and passwords related to the product.
Communication and interaction data
Communication data refers to the data resulting from your interaction with us, e.g., emails, chat messages, webinars visited, files downloaded, user research activities and product interest information. We may also collect registration information related to your attendance at one of our events, including travel information, scheduling information, food preferences or allergies, and accessibility requests. When attending an event, Celonis and its agents may photograph and record the event and activities related to the event in visual and audio media. For property under Celonis responsibility, we may process video surveillance (CCTV) information.
Application-related usage data
We may automatically gather and analyze information on how and whether specific features of our Services are used, such as details about which of our applications and versions are being used, user interactions with the Services (including searches and other actions taken by users), pages and files viewed, online trainings attended, types of data sources queried, types of visualizations built, system configuration information, number of steps in a workflow, the type(s) of operations used and the queries submitted, as well as hardware properties such as CPU type and amount of RAM, logfile data, and date and time stamps associated with use of the Services.
Device and browser data
When you visit one of our websites or applications, data from your computer or mobile device may be collected, such as device type, location, information about the browser type and version, the operating system and version, the internet service provider or mobile carrier, the IP Address (or proxy server) as well as geographic areas derived from your IP address, time and date of access, duration of access, referring URL (if any), and identifiers that help us to recognize your device and validate that you are a licensed user.
How do we collect your Personal Data?
You provide Personal Data directly to us by accessing one of our websites or applications, attending one of our events, registering and/or using one of the Services, and participating in activities with us (e.g. user research). We may also obtain Personal Data from your employer in the context of providing the Services or obtain information about you from third party sources, such as public databases, websites, resellers and distributors, marketing or business partners, security and fraud detection firms and social media platforms.
Why do we process your Personal Data?
We may process your Personal Data for one or more of the following purposes:
Provide the requested Services
To provide the requested Services and to make sure that we fulfill contractual obligations with you or your organization. This includes but is not limited to resolving technical issues you encounter, responding to your requests for assistance, providing training related to our Services and responding to any request you may send us through our website, email or any other way.
Improve and enhance our Services
To improve our operations, systems, products, processes in order to enhance your experience, we need to understand your preferences, analyze aggregated, anonymized or statistical usage data and crash information as well as conduct surveys with regards to our Services.
Enable security and compliance
To maintain the security and compliance of our Services with the objective to protect against, investigate and deter fraudulent, unauthorized, or illegal activity and to avoid and detect attacks on our applications or misuse of our Services. To ensure appropriate security of our office premises and comply with any legal and regulatory obligations.
Perform sales, marketing and events related activities
To communicate news about upcoming events, products, services and for direct advertising. To inform you about our Services. To manage your registration to our events and to make visual and audio media related to the event available to you.
Other legitimate business purposes
Such as to conduct customer surveys, collect and assess feedback, determine the effectiveness of our marketing campaigns, and to evaluate and improve our customer relationships.
On which legal basis do we process your Personal Data?
We process your Personal Data only where one of the following applies:
We need to process your Personal Data to perform our contractual responsibilities or requested Services,
We have a legitimate interest to process your Personal Data (which is not overridden by your rights),
You have given consent to process your Personal Data,
We need to process your Personal Data to comply with a legal or regulatory obligation.
Who will have access to your Personal Data?
Depending on the purpose and the necessity, we may disclose your Personal Data to the following categories of recipients:
To any subsidiaries of Celonis SE (i.e. internal transfer within our organization),
To third parties who entered into a written agreement with us. Examples include vendors and service providers who provide assistance with marketing, billing, processing credit card payments, data analysis, fraud prevention, network and information security, technical support and customer service,
To third parties who act as data processors under our instruction as specified in the related concluded contracts,
To our auditors, attorneys or other advisors under professional obligations of confidentiality in connection with corporate functions,
When you sign up to one of our events and we ask third parties to host, sponsor or present, including webinars and trainings, we may forward your contact data to the respective third party who may use it to provide access to the event or to contact you for related marketing purposes,
To government, law enforcement and regulatory bodies to meet applicable legal or regulatory obligations.
A list of applicable recipients can be provided upon request.
If you are a EU, UK or Swiss resident, your Personal Data may be transferred outside of the European Economic Area (EEA), UK or Switzerland. We are liable for onward transfers to third parties and we take the necessary steps to ensure that the transfer of your Personal Data outside of the EEA, UK or Switzerland receives an adequate level of protection.
Celonis Inc., and Celonis Labs LLC comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Celonis Inc. and Celonis Labs LLC have certified to the U.S. Department of Commerce that they adhere to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Celonis Inc. and Celonis Labs LLC have certified to the U.S. Department of Commerce that they adhere to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/
How long do we store your Personal Data?
When permitted and in compliance with applicable laws and regulations, Your Personal Data will be deleted upon your request or as soon as it is no longer serving the purpose for which it has been collected. If regulations require longer storage of your Personal Data, or if we need your Personal Data to assert legal claims or defend against legal claims, we will store your Personal Data until the expiration of the corresponding storage period or until the settlement of the claims.
How do we protect your Personal Data?
To protect your Personal Data against accidental or unlawful destruction, loss, use, or alteration and against unauthorized disclosure or access, we use adequate physical, technical and organizational security measures.
What are your rights regarding your Personal Data?
As permitted by, and in compliance with, applicable laws and regulations, we provide you with the following rights:
Request access, update, correction or deletion of your Personal Data,
Withdraw your consent at any time for future processing (i.e. our marketing emails permit you to opt-out of receiving further communications by selecting the “unsubscribe” link),
Request to restrict the processing or object to the processing of your Personal Data,
Have your Personal Data transmitted to other recipients, if technically feasible,
File a complaint with us and/or with a relevant data protection authority,
Not to be discriminated for exercising your rights,
As we may be subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) you have the possibility, under certain circumstances, to invoke binding arbitration
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Celonis commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
Additional rights may be applicable to you based on local laws and regulations.
You may exercise your rights by contacting us at privacy@celonis.com.
Updates
We regularly review this Privacy Notice.
This Privacy Notice was last updated on January 28, 2025.